Where do you all deliver?
WOW does deliver throughout Sri Lanka. Customers in any region of the country
can order deliveries from WOW. By entering your location in the delivery information field during checkout, you can determine whether delivery services are
offered in your neighborhood.
How Long Will It Take to Get My Package?
The product's delivery timeline is 5-7 days determined by the City of Destination,
these time frames are calculated using business days only, excluding Mercantile
Holidays and Sundays.
What are the delivery charges?
Please be aware that the delivery fees are determined using the following factors
and are displayed on the final checkout page:
Number of Items
Weight of the items
If you include multiple items in your order from the same seller,
then certain caps on charges may apply depending on the category
What Payment Methods are acceptable?
We do accept Credit/Debit transactions, and EZ Cash and you can redeem your
Starpoints at the checkout.
How to cancel the order?
Contact our customer care and provide your order number for
If your order is under Delivered/ Picked Up status then only if you are
eligible for cancellation, will the team proceed further for Cancellation after
consulting with the QC team in WOW considering the reason.
How should I pack the items for return?
Paste the label Order Number on the outside of your return packages or
write it on the package. After packing your belongings, you can have them
dropped off or picked up by the merchant.
The following needs to be ensured for all returns:
- The merchant's original, undamaged packing for the Product must be
used for returns, and no tape or stickers should be applied on the box.
- To prevent harm to the package during shipping if the packing has been
damaged, wrap the item in an additional layer of packaging, such as a plastic
- Include any freebies, warranties, tags, labels, manuals, or other
accessories that were packaged with your product.